Bright & Plump Duo

At Poppin Pores, we aim to ensure that you are completely satisfied with your purchase. However, if you receive a damaged or incorrectly delivered item, our Returns and Replacement Policy applies under the following conditions:

• Claims must be submitted within 7 days of the delivery date, along with picture proof showing the condition of the parcel.
• The item in question must be unsealed, unopened, unused, and in its original packaging and condition. Additionally, the original invoice is required for processing the exchange.
• Replacement items will only be eligible if the claim is received at our warehouse within 15 days of the delivery date.
• Once we receive the return, our Quality Assurance Department will evaluate the item. If approved, a replacement or a coupon for future purchases will be issued.
• The customer is responsible for ensuring that the returned item reaches our warehouse in good condition. Please pack the item carefully to prevent damage during shipping.
• Change of mind or product selection replacements are not encouraged.
• Cash refunds are not available. Instead, a coupon will be issued for your next purchase with us.
• Items purchased online cannot be returned or exchanged at retail/offline stores, and vice versa.

For any claims or inquiries, please contact our Customer Care by emailing us at poppinpores@gmail.com with your invoice and images of the defective product, or call us at +92 307 4652815.